Terms & Conditions

 

Appointment Terms & Conditions

Etiquette

In consideration for all our clients, if you are running late, please phone ahead and we will try to accommodate as best we can. Please understand we allocate a specific amount of time for each treatment, if you are late your appointment may have to be shortened so as the next client’s treatment is not affected, you will be charged for the amount of time and treatment you reserved when booking your appointment.

We suggest for all first time visits you arrive at least 5 minutes before your appointment to allow time to fill your consultation card and relax prior to your treatment.

Cancellations

We require a minimum of 48 hour’s notice for cancellation. Deposit is not refundable or transferable if you give less than 48hours notice.

Full payment will be expected for anything less than 24hours notice or for appointments booked but not attended.
 
If you are unable to keep your appointment for any reason, please contact us 48 hours prior to your appointment time and your deposit will be fully refunded. In the event that a cancellation is made less than 24 hours prior to booking, please be advised that your deposit is non-refundable or transferable.

Credit or Debit Card details are required to secure your booking, a 30% deposit is taken on all treatments booked. If you wish to use a Gift Voucher we will need your voucher number to secure booking.

If it is a case you have not or were unable to give card details when booking the appointment we can only hold that allocated time slot for 48 hours before your arrival time. We will make every effort to contact you and advise you of this but if we do not receive a response 48 hours in advance of your appointment time we will have to cancel your appointment.

1st time clients:

Please arrive 10 minutes before your appointment time to fill out a consultation form.

We will also ask you to come in without makeup so we can perform 3D digital skin scan before treatment and bring all skincare products you are currently using along with any prescribed topical medication.

Waiting List

If we are unable to accommodate your appointment, we will place you on our priority waiting list and contact you if your requested treatment time becomes available

BBL / MOXI / LASER HAIR REMOVAL CLIENTS PLEASE READ:

  • If you have a natural tan due to sun exposure, we cannot do your treatment.

  • If you are wearing false tan or have applied in the last week, we cannot do your treatment.

  • For Laser Hair Removal: If you have not shaved area to be treated 24 hours prior laser, we cannot do your treatment.

  • If you have started new medication or have been on any antibiotics, please contact the salon 48 hours in advance of your appointment.

  • If any of the above apply when you arrive for your laser appointment you will be charged in full or the treatment or the treatment will be deducted from your course and you will have to be re-scheduled.

Exclusions

Some of our treatments may not be suitable or may require some adjusting, should you have a medical condition or ailment. Please inform us at time of booking if any of the following contra-indications apply:

  • Allergies

  • High Blood Pressure

  • Skin Conditions

  • Low Blood Pressure

  • Pregnancy

  • Varicose Veins

  • Heart Conditions

  • Recent Operations

  • Epilepsy

  • Scar Tissue

  • Diabetes

  • Medication

  • Any other medical condition

Opening Times

Monday to Friday: 9.30am – 6.00pm

Saturday and Sunday: Closed

Clinic policies:

 

1.      Arriving late

 

·         Your appointment time is booked especially for you. if you are running late, please let us know in advance, if possible, we will do our best to accommodate your appointment, however time may not permit for us to complete your full service.

·          

This means that your appointment might be shortened or rescheduled to ensure that we are running on time for our next client.

 

·         If you arrive ten minutes late or more, we will need to reschedule your appointment, so that our team can provide you with the best quality of work.

 

2.      Cancellations

 

·         If for any reason you need to cancel or change your appointment, please do so ASAP. We need at least 48hrs notice. This ensures that we can offer your appointment time to somebody else.

 

·         Anything less means that clients on the cancellation list will miss out. Please let us know as soon as you possibly can if you need to cancel.

 

 

·         Failure to give us at least 48hrs notice of a cancellation, will result in 50% cancellation fee.

 

·         Appointment non-attendance will result in a 100% cancellation fee and gift voucher will be voided /redeemed. 

 

 

·         Payment in advance may be required for clients with a history of non-attendance or cancelled appointments within 48hrs notice.

 

3.      Deposits:

 

·         All appointments require non -refundable deposit at the time of booking.

 

·         The deposit is transferable to another appointment time, if more than 48hrs notice of a cancellation/change has been given,

 

·         Deposits can be paid online, over the phone with card details on in person in the clinic.

 

4.      Children in the clinic

 

·         As a courtesy to all other clients and for the safety of your children, we ask that you make child care arrangements for your appointment time at Elysium Skincare Clinic.

 

·         Clinics are not a safe place for children, due to the equipment, etc.  we strive to provide the most enjoyable and relaxing experience for everyone while visiting the clinic.